Extremely bad service: Not assistant

I requested for assistance with tyre change in the morning of 16/07/2015. Before you can speak to a consultant. It takes approxiately 4 minutes on the IVR choosing options. The query was captured incorrectly , it was captured for jump start. The assistance came hours later, I have already left for work. The consultant was instructed clearly that the assistance should come at 06:30 in the evening. That never happened. I called their call centre, the IVR options are too long. Someone promised to call me back, as always no one calls around 19:14. Wasting my airtime again. No one called, assistance still didn't come at 08:00 at night. I had to call numerous time to enquire regarding the matter. Can someone investigate what's happening? Why is miway is constantly proving bad service. I called the call centre round about 08:00. I was notified that Nazarine closed the call. I need to find out why Nazerine closed the call without it being resolved. Awaiting feedback.