EXTREMELY BAD SERVICE

I have logged a call with Miway more than once over a cell phone. Even though i tell them i experience the same problem, they turn a blind eye. A consultant who attended to my call Kgomotso Gasa, never got back to me even though i left numerous messages for her to call me back. Today i spoke to Mokobe round about 8ish in the morning who transferred my call to the manager Tracey, her phone was constantly ringing, never returned my call either. Their service provider told me their courier guys came to fetch my phone but they did not get any assistance and my phone phone was constantly ringing. Upon investigating, no courier company came to collect my phone and to which phone did they try to reach me on when my phone was not working??? Every time i am the one who takes my phone personally to the service provider, as it is, i am fed up with Miway...i have made couple of quotes with other insurance company, i want out. Their customer service is just as bad by not returning calls including their supervisor Tracey who to this time has never called me whatsoever...