extremely bad service

<p>I had a problem where my debit order is suppose to go off on the first of every month,well I had money paid into my account for a family member on the 20th sept and the debit order went off unauthorised.I reversed the debit as it wasnt my money and phoned to inform them that I will be doing it and that the correct date is the 1st of every month as that is the date I authorised.They said its fine.On Monday 3rd ctober the debit order stiill did not go off so I phoned again and again they said it will go off that night.No today thursday 7 october I phone them to enquire again about the debit order only to be informed that my previous 2 calls doesnt show on there system even though I have all the proof that I did phone them.Now aparantly my vehicle wont be covered unless I take it back for a re inspection which I can not do as I work till 16:30 and they just say sorry.It was not my mistake and I did phone 3 times now to correct the situation.If this is the way they want to work then I will rather move to another insurance and will advice all my family and friends agaisnt them as well.</p>