**** experience second time

So Saturday i had a break down with my car at the Cape Milner

I logged a call at 5:45

Almost 2 hours later

At 7:22 o recieved a call from someone to confirm our location

At 7:28pm i got another call to confirmed that they on their way

Bare in mind it was almost 40 degrees on Saturday I have advised i have 4 kids with me

When requesting assistance i advised the consultant that i need a lift home i was given a Uber voucher option, i said to the consultant that i dont use Uber and request she call me back to find out if i managed to get a lift otherswise i have no choice but to take the Uber ... Firstly i dont understand drunk people get driven home but parents stuck with their kids must take a Uber😡

Untill today the she didnt call me back

I have advised another consultant my kids are hungry who is gonna cover my expenses

It tool him more then 3 hours to get back to me to advise me they dont cover that😡

My husband drove home with the tow truck driver Just for the driver to stop 5km from the Cape Milner at around 9pm to advise my husband that there is a extra cost of R410 and beforw he can drive we must agree on who's gonna pay We agreed to pay But wasn't gonna leave it like it as my husband safety was important

Eventually i got home cause my battery died to call the insurance

Just for them to tell me im fully covered for my tow truck

I have even requested a call back from the manager yesterday and sent them my complaint 2 days later no contact from a manager