Exhausted

I don’t know how many times do I need to convey to MiWay regarding Miplace insurance for my building I took the insurance while the house was still being built I bought property from a developer, I was clear from the beginning to say that once it was registered and I have moved in then I will start with the premiums. Called the insurer in June because premiums were debited and I was promised that it will be reversed, nothing happened same thing in July still I called promised the same and nothing my money has been debited without my consent. You know I spoke to a lady who even told me am supposed to pay for a building that is still being built not under my name still with the developer she even said that she can cancel the insurance and I felt she was a bit rude. I didn’t ask for cancellation I asked for the payment to be deferred

I now don’t know what to do? Should I maybe just take my premiums somewhere where am appreciated