EXCUSES JUST TO DECLINE A CLAIM

I have a house contents insurance with Miway, my house was then broken into on the 1st January and after the police came I lodged a claim with Miway. The assessor came to assess on the 5th of January, we provided her with the information and whilst reviewing our claims she said she sees that our house is nearby the road (I have never seen a house without a road nearby) and that might pose as a disadvantage to our claim but then said it might not be a big deal.

I informed her that when taking the insurance the consultant asked if we are close to an open space and I asked what kind of an open space and he said like a park and I did mention that no we are not near by a park.

The assessor promised to update us every 42 hours and today she was quiet and I called her to enquire about our claim and she said her recommendation is that our claim be cancelled because of the road issue.

Seriously? I asked her to listen to the recording of the day I took the insurance for house contents, and I also made her aware that I will not let this just lie.

I am really disappointed in Miway, after paying them for so long they come with an excuse just to declined. We have lost a lot of things due to the burglary, I don't know if the assessor is trying to score with us because I just read they get paid for declining claims.

I would really like to be assisted with this matter.