pl
peter-john lamoela

1 reviews | Active since Dec 2014

06 Feb 2015, 07:56

excuses excuses excuses

I recently praised miway about their friendly service on hellopeter. this has taken a drastic turn, never have i been made to feel so \naked"and doubting myself about everything. i know there is a lot of ***** in this country and insurance is a business so in that regard congrats miway will strive. when you want to get a quote for something they are quick to insure it. However they do not insure on condition that all relevent documents are given. they just insure once the money is recieved. ethically they must tell you what they will need before taking your money"

0
Replies (1)
MiWay Insurance
MiWay Insurance's reply11 Feb 2015, 13:47
Official
Hello plamoela,

We're so sorry for any hassles you experienced, especially during your claim! We have been in touch to explain the validations process, and to explain our obligation to all our clients to make sure we pay valid claims only.

Our assessor has also explained why we need the requested documents, and he assured you of our commitment to finalise your claim ASAP!

Please feel free to give us a call if you need any further assistance in the interim.

Kind regards,
The MIWay Team