1 reviews | Active since May 2015
Excess will take 6 to 3 years to pay out
<p>Please stay away from miway.</p> <p> </p> <p>I had an accident in the beginning of this year. I had to pay an excess of 3500 and I was told they will pay the money back. I am struggling to get someone toe help me.</p> <p>I was screamed at an treated like ******* by several consultants. I was then told that the excess will be paid out from 6 months to 3 years. </p> <p> </p> <p>This is so unprofessional. Rather pay a little bit more for insurance at a professional insurance company who trears their customers with respect. </p> <p> </p> <p>Thanks. </p>
We know that the excess recovery can be a lengthy process and we're sorry if this is upsetting you. Although we are committed to recovering your excess on your behalf, we remind you that we are dependant on the co-operation of the third party or their insurer.
We have passed your notes on to our legal recoveries team to get in touch to see what the hold-up is and to also look in to the way you have been treated - this doesn't sound right at all!
Someone will be in touch with you first thing tomorrow morning.
Best regards,
The MiWay Team
We know that the excess recovery can be a lengthy process and we're sorry if this is upsetting you. Although we are committed to recovering your excess on your behalf, we remind you that we are dependant on the co-operation of the third party or their insurer.
We have passed your notes on to our legal recoveries team to get in touch to see what the hold-up is and to also look in to the way you have been treated - this doesn't sound right at all!
Someone will be in touch with you first thing tomorrow morning.
Best regards,
The MiWay Team
Apologies for the lack of service you experienced Andre!
Violet has since been in touch to apologise and to discuss your concerns. She also explained the excess recovery procedure in detail. Marcel will keep you in the loop moving forward, and we urge you to give him a call should you need anything else.
Kind regards,
The MiWay Team
Apologies for the lack of service you experienced Andre!
Violet has since been in touch to apologise and to discuss your concerns. She also explained the excess recovery procedure in detail. Marcel will keep you in the loop moving forward, and we urge you to give him a call should you need anything else.
Kind regards,
The MiWay Team