Excess premium (Dealing in bad faith)

<p>When I joined Miway back in 2010 I was informed that the excess never increases but now I am suprised when I get a notification of increase in my premium that excess has increased and when I ask the senior retention manager I am told that it was communicated with the all clients in the year 2013 that all excesses are going to increase on a yearly basis but I have never ever received a communication with regards to excess increase. If only miway can produce a communication which entails the adress was forwarded to, date and time I would say it was an oversight from my sight. The person who recruited me was representing miway and if the agent misled me, she was doing it as a representative of miway not in personal capacity. Miway is not dealing in good faith and I am not happy. So now my premium is determined by my excess which is not fair at all.</p>