PH
Paul H

1 reviews | Active since Jan 2011

02 May 2018, 12:55

Excess jumps by 390%

Why does my excess increase by 390%? This is the second time MiWay does this! Last year they hiked my excess with 254%, this was without any claims or incidents. When I noticed this (only upon having to claim) and complained, MiWay 1st wanted to jack my premiums with 65% in arrears!!! This would have made my excess even more than the jacked excess, and my premiums would now be more than that of a SUV (for a 12 year old Fiat Palio). After running their numbers and a few comparisons which I mailed to them MiWay rectified my excess in October 2017. On rolls 2018 and today I receive my increase papers (Policy Revision) and lo and behold the excess of my Palio has jumped now with a staggering 390%!!! So this is how MiWay works: Want a lower excess? Double your premium, and next year they reset your excess to that years default. This is a low and reprehensible tactic!

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Replies (2)
MiWay Insurance
MiWay Insurance's reply02 May 2018, 13:06
Official

We're so sorry to hear that you feel this way and we assure you that it's never our intention to cause you any hassles. We have passed your feedback on and someone will be in touch discuss your concerns.

Kind regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply11 May 2018, 14:10
Official

Thank you for taking the time to write to us. Innocentia has been trying to get in touch to assist you but unfortunately been struggling to reach you.

Please give us a call as soon as you get the chance? Thanks

Kind regards,
The MiWay Team