Excess is incorrect!!! Can't help to resolve!

I have been on the phone for over 30 min and I am getting the worst service from Miway!<br> <br> You keep lying and telling me you will do what you say but you don't!<br> <br> My claim is usually R3850 but because of the promo it is R2850. My handler sorted it out and they now sent me the authorization with R3850 and when I call back they can't help me and my handler isn't in conveniently!<br> <br> We referred back to the previous calls already and sorted it out yet now the story is changing and I am being told all sorts of different ****.<br> <br> I am highly annoyed and highly upset!!!! This has been the worst claim ever! a claim should never be this hard and I shouldn't have to run around after you guys!<br> <br> I have had to waste my own resources to try resolve this matter! <br> <br> Shocking customer service!<br> <br> <br> <br>