1 reviews | Active since Feb 2017

05 May 2017, 08:58

Excess increased from R1500 to R4250

<p>So MiWay decided to increase my excess without my primission from R1500 to R4250. I called them and their attitude is that this is the way they do it. They can take it back to R1500 but then my premium will go up by over R400 per month!</p> <p>You disguse me! So now I will be moving all my policies to another insurance! </p> <p>This is pathetic MiWay! </p>

0
Replies (4)
MiWay Insurance
MiWay Insurance's reply05 May 2017, 09:03
Official

We have passed your message on and someone will be in touch to assist.

Best regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply08 May 2017, 15:47
Official

We really do apologise for upsetting you. We are happy to report that Mmathapelo has adjusted your policy to better suit your needs. Please don't hesitate to give us a call if there's anything else we can help you with.

Best regards,
The MiWay Team

's update09 May 2017, 08:53
Reviewer Update

Thanks Mmathapelo did help me extremely well. It is just a pity that I had to complain on here before you were willing to help me...

MiWay Insurance
MiWay Insurance's reply09 May 2017, 09:07
Official

Your feedback is highly appreciated. We really do apologise Jaco, and thanks for giving Mmathapelo the chance to step in and assist you.

Best regards,
The MiWay Team