Exceptionally poor service - lost a customer

Pathetic service from my first interaction with my first claim ever. I was consistently asked by different individuals when last I read my policy document that I eventually asked them if they are planning to surprise me with fine print. Then I was asked if I have insurance at another company for the same items. Even though I said no they informed me they would do an ITC check. Other than falling flat on my back, i queried the justification for ITC check, they said its to double check whether I have duplicate insurance. Eventually the assessment concluded that its my LED's on a 4yr old LG 42 inch tv LED's that popped and its quite expensive and intricate to fix. Note this TV has not been touched in the 4yrs I own it, other than mounting it on my wall 4 yrs ago. Miway called back and informed its wear and tear damage and the claim will not be honored. How on earth can this be wear and tear.