Exceptionally Bad Service

Exceptionally Bad Service - Claim No: C*** I’ve been waiting for a claim to be resolved for close to 20 days. Timeline as follows: 4th April 2025 – Lodged a claim with Mi-Help. A plumber came out from Mi-Help, and he sent his report to Mi-Way 7th April 2025 – Plumber from Quick fix came to do 1st report and sent report to Mi-Way 15th April 2025 Mi-Way confirmed that they received report from the plumbers Called the claims department on the 17th and was advised that they are awaiting feedback 22nd April 2025 – Spoke to Braddon from Mi-Way and he advised that awaiting another report from the plumber and that Anike would report back to us. To date we have not been able to use our toilet and have had absolutely no response from Mi-Way.