Exceptional work by Tebogo the senior representative

You can imagine how frustrating it is to be debited for a policy you cancelled more than a year ago. The sound of the company would annoy you at its mention. On the bright side, after speaking to a gentleman by the name of Tebogo the senior representative, who not only was willing to resolve this issue to the clients satisfaction, but could tell that he was motivated in going beyond the clients expectations. Such efforts by Tebogo need to be hailed especially in the beginning of a new year to motivate the team at large who could've avoided such irritating deeds and work to resolve issues within the acceptable turn-around time. Again i applore you Tebogo the senior representative