BM
Bongani M

1 reviews | Active since Sept 2014

05 Jul 2024, 12:11

Exceptional Service from Siyabonga Xaba

I had an interaction with a very efficient gentleman by the name of Siyabonga Xaba. My first worst interaction was with Adziambee Dzibane, she was so unhelpful to such an extent that I had to send her emails followed by calls and till this day, she has never bothered coming back to me with a quote/feedback. A day later I made another call and dealt with Lebogang Rakosa who also went half a kilometre with my quote and just dropped me without returning the last email I had sent to her and I was so disappointed at the entire organisation. I still decided to give Miway another chance, a third call was made into their call centre and Siyabona knew what to do to resuscitate my trust with Miway. From the beginning of the call you could tell that he had the “Miway cap” on his heard with pride, he took me through products with ease and experience, he gave me such an amazing service and I hope this compliment lands on his manager’s table. He sent me emails checking if I can take calls, he did return my calls timeously. Today I am a proud client of Miway because of the service I received from Siyabonga. He managed to win me back in less than an hour compared to the days and hours of frustrations dealing with the two ladies mentioned. Thank you Siyabonga for such an outstanding service. Keep up the good work.

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Replies (1)
MiWay Insurance
MiWay Insurance's reply05 Jul 2024, 12:11
Official
We just love your feedback for our team; we are so proud of them for making sure that we keep our promise to help you #LiveYourWay! We’ll be sure to pass your message on.

Best regards,
The MiWay Team