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Cecilia T

1 reviews | Active since Dec 2020

17 Dec 2020, 12:42

Exceptional service From Ramasela Papi and Mpho Rabele.

Thank you to Ramasela Papi, who called me back when i left a message as required to insure my cellphones from immediate and she was also able to pick up that i have a blocked nose and acknowledge my feelings. Well done on the relationship keeping and empathizing with me which is what is missed by a lot of customer agents on a call center, I found that she is very patient even though I wanted to display that I feel knowledgeable, that did not irritate her however made her to acknowledge and affirm and assure me in confidence. She then also transfered me to Mpho Rabele who was also excellent and clear in explaning my cover and offered the discount which is coming to be of assistance to me so far. Thank you for being he stars you are Ramasela Papi and Mpho Rabele

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Replies (1)
MiWay Insurance
MiWay Insurance's reply17 Dec 2020, 13:00
Official
Wow – we are so glad to hear that Ramasela and Mpho went out of their way to deliver such world-class service! Thanks for showing them the recognition they deserve and for sharing your positive service experience with us.  Best regards,
The MiWay Team