NM
Nomabongwa M

1 reviews | Active since Sept 2018

19 May 2020, 15:57

Exceptional service

Good day All

I would really like to rate an exceptional services I received from Hamilton Pheeha from the day my claim was allocated to him. He has been incredible, very empathetic and went the extra mile to assist me. He is very professional and his humility stand out, I must admit that my case was a rather tricky and personal one, never did I for once feel that my privacy was invaded or I was cross questioned.

I want to rate him 10/10, and want to assure his Manager that he was a leader in him and his team members like him because he is one of a kind. Even after the claim was approved, he is very professional and is always ready to assist me with whatever query I have with Miway, I get touched and emotional when I talk about it, but I am happy and grateful for the service I have experienced with him as an Assessor and the company at large.

I am now in the process of upgrading my policy, and was been willing to assist and channel me to the relevant department that deal with policies, may I please request that you forward this message of gratitude and appreciation to your managers and seniors. Thank you once again!!

0
Replies (1)
MiWay Insurance
MiWay Insurance's reply19 May 2020, 17:02
Official
Wow – we are so glad to hear that Hamilton went out of his way to deliver such world-class service and we are so lucky to have him on our team! Thanks for showing him the recognition he deserves and for sharing your positive service experience with us.

Best regards,
The MiWay Team