Exceptional Service

I called in this afternoon re my policy.<br> I was referred to Selina who really made my day. <br> She was so compassionate and willing to find the best ways of ensuring that both the company and the customer's needs are met without either being disadvantaged.<br> To find someone who's as dedicated to the company as well as the customer's well- being is truly rare to find. <br> She gave attention to every detail, took time to try to understand what my concerns were.<br> Her and her team took extra time out to explain everything to me, step by step. She even called me back in the time she said would, which hardly happens...<br> I would like to take this time to thank you for your exceptional service as you are the true reflection of what customer service is and should be about.<br> <br> <br> From a customer with a big smile on her face.<br> Brenda K