MS
Mpule S

1 reviews | Active since Apr 2014

07 Jul 2015, 15:45

Excellent Services

I sent a call back to Miway call center 3 times because there is no option to transfer your call to a call center agent for existing clients. Miway tried to get hold of me 2 times with no success because of my busy schedule. Thabo Teffu called me on the 06th July 2015 to fine out if i was assisted. He helped me to update my new information for my policy.<br> <br> Thanks for the GREAT service. We need more humble and knowledgeable call center agents like him.

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Replies (1)
MiWay Insurance
MiWay Insurance's reply08 Jul 2015, 12:19
Official
Hello Senongmp,

We're so sorry for the initial set-back you experienced, but glad that Thabo managed to save the day. We'll be sure to give him all the credit that he deserves for assisting you in such a great manner.

Kind regards,
The MiWay Team

Best regards,