zN
zanele N

1 reviews | Active since Sept 2014

23 Aug 2018, 08:04

Excellent Service Themba and Zandile

I would like to take this opportunity and thank Miway team for the excellent service I received yesterday. I called requesting assistance with my flat battery and the consultant who took my call was Themba. his service was excellent, he kept me updated throughout the process from who the technician was until my car was sorted. I would also like to thank Zandile for her excellent service and the planned intervention to resolve the challenge. The technician got lost and there was no reception so I couldn't get hold of him. I logged on Miway website and had a chat with Zandile and she immediately offered to call me to try and reconnect me with the technician. Fortunately, the technician arrived as I was still on the call with Zandile. Thank you Miway team for a personalised service and not forgetting Lesego who also called later to check if everything was resolved. The above-mentioned employees deserve recognition and reward for such service as it is the service that makes me a happy customer and I still like it Miway....

0
Replies (1)
MiWay Insurance
MiWay Insurance's reply23 Aug 2018, 08:52
Official

Wow - this is such a fantastic compliment and exactly the kind of feedback that we strive for. Thanks for taking the time to compliment Themba, Zandile and Lesego for their efficient service delivery and for recognising their efforts - it’s so nice to hear that they are so enthusiastic about delivering awesome service and we are so happy to have them on our team.

Thanks once again, for sharing your positive service experience with us - we look forward to keeping you impressed for years to come!

Best regards,
The MiWay Team