Excellent service received from Thuso Mudau

I wanted to let Miway know about the excellent service I have received from Thuso Mudau. My car was bumped last year whilst it was parked at a shopping centre and I was not in it. A car guard saw the incident and noted the details of the offending party's car. The car guard indicated it looked like an Uber car. I contacted Uber but it turned out to not be one of their drivers. I then decided to try and see if it was a Bolt driver. I was unable to make any type of contact with Bolt and eventually agreed with Miway to pay me the repair amount less my excess. I then received an email from Thuso indicating the matter would be closed. I spoke to Thuso and gave him the other party's details and he said he would try and contact Bolt. Somehow Thuso managed to indeed find somebody at Bolt and it turned out that it was in fact one of their drivers.

Bolt provided the contact details of the driver and Thuso and I both spoke to him. He admitted he had damaged my car. Thuso arranged for the driver to pay back my excess at R 500 per month until the full amount was received. Every time I email Thuso for an update he responds very quickly. Thuso has now indicated that the full excess has been recovered and arranged for the balance to be paid to me.

Thuso has been absolutely excellent in his service to me and you should be very proud of him.