CM
COLLEN M

1 reviews | Active since Aug 2020

17 Aug 2020, 12:02

Excellent service from Thabani

I was very frustrated when I made a call to Miway this morning regarding my insurance premium increase. I spoke to a gentleman who put me through to Thabani Mnguni, who addressed my concerns. I was very unhappy when I called, but the way he addressed my unhappiness was just so professional. Even though I was difficult, he calmly explained everything to me. At the end of the call, for which he called me back, I was so relieved and happy... I even got a lower quote than before the increase !!. I wish more consultants can be like him... he is a true asset to Miway. I planned on leaving Miway for another provider, but after his assistance and excellent service, decided to stay :)

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Replies (1)
MiWay Insurance
MiWay Insurance's reply17 Aug 2020, 12:09
Official
What great feedback for Thabani! Thanks for giving him the opportunity to turn things around and we look forward to impressing you for years to come. 

Best regards,
The MiWay Team