ID
Ingrid D

1 reviews | Active since Mar 2020

08 Oct 2020, 18:23

Excellent service from MiWay. Exceeded my expectations.

Phineus Makholoane, the claims Assessor who dealt with my very complicated went beyond the call of duty to investigate my case. Unlike other insurers he looked for reasons why to pay. His investigation was thorough. He asked all the right questions. He treated me with respect and dignity throughout the process. I went through a very traumatic experience and he showed great empathy, patience and ultimate professionalism. He kept me informed ever step of the way. He always responded to my emails. He is an absolute treasure to MiWay and they are lucky to have him. I also wish to thank his manager who guided him during the process.

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Replies (1)
MiWay Insurance
MiWay Insurance's reply09 Oct 2020, 08:23
Official
This is such a fantastic compliment and exactly the kind of feedback that we strive for. It’s so nice to hear that Phineus is as enthusiastic about delivering awesome service as he is, and we’re so lucky to have him on our team. We’ll definitely pass on your wonderful message and we look forward to impressing you for years to come!  Best regards,
The MiWay Team