MM
Matome M

1 reviews | Active since Mar 2013

12 Jul 2017, 09:42

Excellent Service Buhle

<p>I had an issue with MiWay and their service to a point where I had started looking for another insurer. A week later I received a call from Buhle Nkuna asking why I am cancelling my cover with MiWay. At this point I was not in the mood to hear anything from MiWay except that your policy has been cancelled.</p> <p> </p> <p>She spoke to me as if we were friends and as a person who wanted to help me. I explained my situation and she took the time to listen. She explained all I needed to know regarding my query and did not lie to me or pass any responsibility. Because of this and assisting in beating the new insurer’s premium I decided to stay with MiWay. I am very pleased with the service I received from Buhle. I have decided to stay with MiWay because of the excellent service I had received for the past four to five years. To be honest MiWay, Buhle saved you from losing a client.</p> <p> </p> <p>Buhle Nkuna, thank you for such a great service, you should get an increase and a bonus.</p>

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Replies (1)
MiWay Insurance
MiWay Insurance's reply12 Jul 2017, 10:30
Official

Buhle is legendary and we are so proud of her for making such a lasting impression on you. Thanks for taking a moment out of your day to let us know how efficient she was in assisting you and thanks for your loyalty - we are thrilled to hear that you've decided to stay with us.

Best regards,
The MiWay Team