excellent service

I wanted to cancel my car insurance with My Way after I was not assisted when i was stuck on the road the whole nyt of Sunday . I called My way , spoke with someone who took my details wrongly ,resultantly i was not helped and i had to incure cost of a breakdoem . on Monday I called my way wanting to cancel my insurance with them . I spoke with guy by the name of Dauglas . He first greeted me though I was fighting , i did not greet him back . He spoke with me with great sense of hummulity, respect , understanding of my frustration . WHT I LIKE MOST WAS THAT HE PUT HIM DELF IN MY SHOES. H eaccepted the mistake and apologised on behalf of my way . promised to follow the maater and come back to me , whuich he did , sent an email to the other manager while i was on line . He called me CONSISTENTLY GAVE ME update me on my complaint . We ended up laughing , kept my insuarence with my way because of him . As I write im very happy the matter has been resoilved and i Will be refunded wht I paid for the breakdown