LN
Lebo N

1 reviews | Active since May 2014

20 May 2016, 07:09

Excellent Service

<p>RE:Claim C727413. Good day I just wanted to say thank you to Miway for the excellent way that our claim was handled. On 23 April 2016 we had a vehicle accident when we hit a pothole. We called the Miway right after and within an hour, our car had been towed away. The consultant was quite helpfula and emphathetic checking if we were all okay even before asking about the car. Fortunately there were no injuries. That same day, we put in our claim via the Miway mobile app. Our claim was authorised on 5 May 2016 and our excess discounted by R1000 simply by claiming via the Miway app. A rental car was arranged soon after that. A special mention goes to our claim handler, Bridget Mohlahlo, for her excellent customer service. Once more Miway has come through for us. We were updated with the repair progress by the repairer, SEDS AUTO BODY. We received our car yesterday, actually it was delivered to us by the repairer at no extra cost. We are very happy with the repair work that SEDS AUTO BODY did and the excellent service that we received from them. Thank you once again. Please keep up the good work.</p>

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