SM
Suzan M

1 reviews | Active since Nov 2011

27 Jul 2021, 13:19

Excellent service

I had a car accident related claim that I lodged online using the App. I got a call from Kefiloe Sehlapelo who indicated that she noticed that my claim was not being attend to within the specified time frame, and asked to assist me.

She took all the details she needed, within a week she had called back to inform me that my claim had been approved and handed the claim over to Kwena Papole.

Kwena took over and assisted me and kept me updated every step of the way until my claim was finalized.

These two consultants were very professional and Kefiloe very patient with me when I got frustrated especially at the beginning of the process.

You guys out did yourselves, keep up the excellent work you are doing.

I'm very happy with the service I received, well done!

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Replies (1)
MiWay Insurance
MiWay Insurance's reply27 Jul 2021, 17:20
Official
Wow - we just love your feedback for Kefiloe and  Kwena, and we are so proud of them for going out of their way to provide you with such memorable service! Thanks for sharing your positive service experience with us, we'll be sure to pass on your wonderful message.
 
Best regards,
 The MiWay Team