LJ
Liezl J

1 reviews | Active since Jun 2019

24 Jun 2019, 09:37

Excellent Service

I have been a client of MiWay since 2017 (not my first round, however).

in 2018 on the anniversary of my policy, I received an email stating the premium will increase a was a bit upset and looked for something else, when canceling the policy they were amazing and matched my 2017 price and kept it the same when even the competitor couldn't achieve this.

So this year when I got my "anniversary" letter I wasn't afraid to have a conversation with Thabani Mnguni, who was so professional trying to confirm all the details and working on the best premium and cover for me.

I am very happy with MiWay considering I am a safe driver.

Thank you Thabani for the patience and calm.

P.S. I would just recommend requesting your colleagues around you to quiet down while you are on a call. As it did sound like a party in the background and as someone who works in an open office environment, it does not affect my rating as the call was rather early in the morning.

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Replies (1)
MiWay Insurance
MiWay Insurance's reply24 Jun 2019, 09:58
Official
It’s so nice to hear that things were done your way! Thanks for taking the time to share your positive service experience with us and for showing Thabani recognition he deserves. 

We truly appreciate your feedback and we assure you that we take it very seriously.
Best regards,
The MiWay Team

Best regards,