Excellent Service

<p>My vehicle broke down on Monday, 19 December 2016 at the Civic Clinic in Boksburg. I called MiWay Insurance (***) at 14:50, requesting a towing service to my home. The call centre agent (Dikeledi) who took my call informed me that they were experiencing high call volumes and a back log and would send a request through to the relevant department, who would then call me back to make the arrangements.</p> <p> </p> <p>I subsequently waited at the car until the parking lot closed for the evening. Not having received a call back from MiWay, I had arranged for someone to collect me and take me home. My car had to remain there overnight. I then called MiWay again on Tuesday morning, 20 December 2016 to follow up on the assistance I was still waiting for.</p> <p> </p> <p>The call centre agent, Kelibogile, informed me that no record of a case opened for me could be found.</p> <p> </p> <p>I went throught the process of opeing a case for a towing service to assist me. Her service was efficient, prompt and effective and the response from the towing company was promt, efficient and professional.</p>