MN
Missy N

1 reviews | Active since Nov 2018

24 Oct 2022, 17:22

Excellent quick service fro MiWay

Please allow me to brag about my insurance company MiWay! I just had a mechanical breakdown and out of frustration I had forgotten that I am insured and contacted my mechanic. He informed me that he was gonna take 30min to arrive. As I waited, I remembered that I am insured and it was time to see if I could use the services of MiWay. I tapped into my MiWay app and clicked on the emergency assistance option and requested a call back. Within a minute I received a call from Ndodana who was kind, quick, patient, calm and very helpful. Because he had all of my information readily available from the app and merely did a process of confirmation, everything was able to move along rather fast. He then advised that a tow truck will arrive in the next 40 to 60minutes and after I dropped the call I received an sms confirming details of the towing company. Within 5 minutes I received a call from the said towing company and within 20min the Tow truck arrived. This was supposed to be a stressful matter but MiWay made it so easy for me. I'm still in awe of the quick and efficient service when I needed it the most. Thank you MiWay and I hope that you keep up the good work.

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Replies (1)
MiWay Insurance
MiWay Insurance's reply24 Oct 2022, 17:23
Official
Thanks for the high praise for our team. We’ll let them know what a great job they’re doing.

Best regards,
The MiWay Team