Excellent customer service!

I was unfortunately rear-ended at a red robot, and it took quite a massive toll on my car (whole rear needed to be replaced, as well as fuel tank and seat belt). The process to file a claim was easy and efficient.

In terms of towing, there was a delay before towing - this was not ideal, but when we escalated this to MiWay, they were very receptive to the criticism and eager to improve the process. Things can go wrong within any process, but the attitude with which it is dealt with is the most important thing.

In terms of the claim, everything was paid for without a problem, and the excess waived due to it not being my fault. This was very pleasant as I know not everybody has such good experiences with insurance.

The panel beaters took quite a while with my car, due to specific types of parts not being available, and when this was raised, we were provided with a rental car to ease the strain on us. This is above and beyond service, and I would recommend MiWay happily.

A special thanks to Michelle, the claims manager whom we dealt with - she really goes the extra mile to make sure clients are looked after well, and really deserves a lot of praise.