Exceeding excellence

Claim C*** On the 22 June 2019 I experienced a tragedy,my kitchen caught on fire while we were out, thanks to the fast response OF ADT and the Selcourt fire department my premises was prevented from being ashed. I called Miway to log a claim and was assisted by Solly Mooka and we got off on the wrong foot and I reviewed the service as pathetic, later I was contacted by claims manager Valerie, first person to understand my situation and frustration, she assigned the claim to Jean _Pierre DE Villiers, he was most helpful, professional, empathetic, and the thing I loved the most was his transparency regarding what will and won't be covered by Miway, he kept me regularly up to date with progress and was always willing to explain and address my concerns. Solly also later contacted me after I cooled down and we resolved my unhappiness, MIWAY IS GREAT AND DELIVER on the 13th July reparations was completed, however you need to relook at your service provider, bully attitude will not be tolerant especially when your client is stressed, frustrated and anxious. SOLLY AND JP I SALUTE YOU GUYS FOR THE EXCELLENT SERVICE. PLEASE KEEP IT UP AND PLEASE DELIVER THE SAME EXCELLENCE TO ALL YOUR CUSTOMERS. Regards Naseeba Lucas