Ex-Miway Client experiencing bad service levels. #Upset

Dear Miway Insurance,

I would like to take this moment to advise how disgusted I am at the service level I am currently experiencing, although I am an ex-Miway client, I have wasted quite a lot of airtime trying to get hold of the relevant party to follow up on a existing vehicle accident case.

I do not know the way forward as I have been advised that the investigation is still in process and this accident happened on 23 August 2018, hence we approaching towards the end of the year by only 5 weeks left.

Miway is very quick to sell insurance to people however when it comes to the claims process, its a total different ball that one has to deal with.

I have tried on numerous occasions to get hold of someone to speak to as I have been told this would be a "lengthy" process but not exactly entailing how long the "lengthy" process would be.