Evasive service

<p>Hi I have been a miway client for the past 5 years I had a claim in 2013 which went well but fast forward to 2017 its as if I am dealing with a different company. I was involved in an accident on Sunday the 5th of March 2017 . my wife was the driver ,we did the usual procedure called the traffic authorities did the accident report and I informed miway the following day as it was a Sunday and the car was still in a drivable condition. I was advised to take pictures of the damage which I did and apparently there was an investigation taking place God knows why as we were hit from behind at a traffic light . A very rude insensitive guy called Given who is handling my claim called to inform me that my insurance won't cover because the damage is R9736.00 and my access is R10000. How convenient. I refused this and asked him to give an address were I can take my car in for a proper assessment because pictures don't reveal everythin . There are components that are broken and how will a picture tell you if your diff has moved from its proper position. Can I please talk to an experienced individual one who probably understands how an automobile functions. It seems miway just wants to cut corners were it can. This is not the correct corner to cut</p>