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Militia P

1 reviews | Active since Jun 2015

30 Oct 2017, 07:31

EPIC FAILURE

This has got to be the worst customer service I have ever experienced.

3/4 months ago, I called up MiWay requesting that my debit order date be changed. However they continue to debit me on the wrong date. This has been going on continuously and despite my numerous efforts to have the date changed, they just continue to mess up every month.

I am completely done with seeking assistance from their customer service consultants, because every time I speak to one of them I am assured that the problem had been amended, but yet again they continue to mess up.

I am completely astounded at the lack of competence. Utterly disgusted in fact.

0
Replies (4)
MiWay Insurance
MiWay Insurance's reply30 Oct 2017, 09:25
Official

We're so sorry to hear that you feel this way and we assure you that it's never our intention to cause you any hassles. We have passed your message on and someone will be in touch to assist you.

Best regards,
The MiWay Team

Best regards,

MiWay Insurance
MiWay Insurance's reply21 Nov 2017, 16:02
Official

Please be assured that this is not the MiWay way and please accept our apology for upsetting you initially! Khulu has since been in touch to make sure all future debits run correctly.

Please let us know if you need help with anything else!

Best regards,
The MiWay Team

Best regards,

MP
Militia P's update29 Nov 2017, 07:50
Reviewer Update
Once again, the same issue prevails , please explain how exactly Khulu has amended the situation. These unauthorized debits are costing me and I have been requesting MiWay to change the debit date since July, which they continuously promise to do but never fulfill that promise. If this is not amended and if I am not reimbursed for the costs I have had to endure I will be forced to cancel this policy and go with a more reliable source. I expect this to be resolved before COB today, I am done waiting on MiWay!!!
MiWay Insurance
MiWay Insurance's reply12 Dec 2017, 18:07
Official

 

In closing, we would again like to apologise for dropping the ball.

We have since fixed our mistakes and we assure you of our commitment to prevent this from happening again.

 

Please don’t hesitate to give us a call if there's anything else we're able to help with.

Kind regards,
The MiWay Team

Best regards,