Enrico Opperman single-handedly saved my policy after a 7-month nightmare.

I was entirely ready to cancel my policy and take my experience to the Ombudsman after a disastrous seven months of waiting for MiWay to resolve a claim regarding undercarriage damage sustained to my vehicle while in their care.

The standard of service, communication, and basic competence from the general claims team up until today was completely unacceptable. I was constantly given the runaround with zero accountability. After finally demanding to speak with a supervisor, my case was handed to Enrico Opperman. Enrico managed to accomplish in one single morning what his entire team failed to do in seven months. He actually listened, took ownership of the problem, and had the payout processed to my account the exact same day. Enrico is the only reason MiWay is keeping my business.

He deserves full credit for his absolute efficiency and professionalism. If the rest of the company operated like him, I wouldn't have spent the last seven months fighting for a resolution.