Endless dissapointment
<p>In March my husband had an accident the lady who smashed into him submitted her claim to miway to date he is still waiting for miway to repair the vehicle. He was told to get 3 quotes but they are aware the vehicle cannot be driven. How long before someone assists or even has the courtesy to contact him. This is not the first time miway has done this. I myself am a miway client and have never had the service they advertise. Every time it's a fight with miway. Come on.</p>
Thanks for bringing this to our attention. We have passed your message on and someone will be in touch to assist you.
Best regards,
The MiWay Team
Best regards,
Thanks for bringing this to our attention. We have passed your message on and someone will be in touch to assist you.
Best regards,
The MiWay Team
Best regards,
Apologies for not getting in touch sooner than expected Bernice!
Chirstie has since been in touch to explain the process of claiming against our client’s policy. Please give us a call should you need anything else in the interim.
Kind regards,
The MiWay Team
Best regards,
Apologies for not getting in touch sooner than expected Bernice!
Chirstie has since been in touch to explain the process of claiming against our client’s policy. Please give us a call should you need anything else in the interim.
Kind regards,
The MiWay Team
Best regards,
The issue was not the process of claiming there was a claim submitted however we were never contacted as to what was needed to facilitate the process. Only after my complaint did miway get in contact. And this claim could have been sorted a long time ago. Just communicate that's all.
The issue was not the process of claiming there was a claim submitted however we were never contacted as to what was needed to facilitate the process. Only after my complaint did miway get in contact. And this claim could have been sorted a long time ago. Just communicate that's all.
Thanks for the update!
Best regards,
The MiWay Team
Best regards,
Thanks for the update!
Best regards,
The MiWay Team
Best regards,
After the quotations have been forwarded. Claim forwarded numerous times we still have had no response from miway nor update on the claim. This has been since March without a car. My patience is up and will be seeking assistance in this regard. Thanks for disgusting assistance miway.
After the quotations have been forwarded. Claim forwarded numerous times we still have had no response from miway nor update on the claim. This has been since March without a car. My patience is up and will be seeking assistance in this regard. Thanks for disgusting assistance miway.
We're sorry that your claim is taking longer expected. We will follow up and get back to you with feedback.
Kind regards,
The MiWay Team
Best regards,
We're sorry that your claim is taking longer expected. We will follow up and get back to you with feedback.
Kind regards,
The MiWay Team
Best regards,
We’re sorry to hear you feel this way Bernice!
We’ve since tried calling you, but unfortunately could not reach you. Please give us a call as soon as you have a minute so that we can discuss the outstanding items on your claim against our client’s policy.
Best regards,
The MiWay Team
Best regards,
We’re sorry to hear you feel this way Bernice!
We’ve since tried calling you, but unfortunately could not reach you. Please give us a call as soon as you have a minute so that we can discuss the outstanding items on your claim against our client’s policy.
Best regards,
The MiWay Team
Best regards,
After sending and resending the accident report I am told that miway still did not recieve the document after your client Mrs knoetze also forwarded the documents. Miway it is August so between march and August your team cannot contact us to let us know what is outstanding. I recieved a call from unknown number and after I picked up the call was dropped. Miway ?? Anyways I will resend. I truly am disappointed and at least you can thank your staff that I too am a client but have been doing enquiries elsewhere. I can't rely on miway at all. It's terrible.
After sending and resending the accident report I am told that miway still did not recieve the document after your client Mrs knoetze also forwarded the documents. Miway it is August so between march and August your team cannot contact us to let us know what is outstanding. I recieved a call from unknown number and after I picked up the call was dropped. Miway ?? Anyways I will resend. I truly am disappointed and at least you can thank your staff that I too am a client but have been doing enquiries elsewhere. I can't rely on miway at all. It's terrible.
Thanks for taking the time to comment Bernice!
Madeleine has since been in touch. She’s explained the process of claiming against our client’s policy in more detail. Please give us a call should you need anything else.
Kind regards,
The MiWay Team
Best regards,
Thanks for taking the time to comment Bernice!
Madeleine has since been in touch. She’s explained the process of claiming against our client’s policy in more detail. Please give us a call should you need anything else.
Kind regards,
The MiWay Team
Best regards,
We have passed your message on and someone will be in touch to assist you.
Best regards,
The MiWay Team
Best regards,
We have passed your message on and someone will be in touch to assist you.
Best regards,
The MiWay Team
Best regards,
Apologies for the delays on your claim against our client’s policy Bernice!
Suzan has since been in touch to apologise. She’s also sent you the settlement. Please give us a call should you need anything else.
Kind regards,
The MiWay Team
Best regards,
Apologies for the delays on your claim against our client’s policy Bernice!
Suzan has since been in touch to apologise. She’s also sent you the settlement. Please give us a call should you need anything else.
Kind regards,
The MiWay Team
Best regards,