FC
FZ C
1 reviews | Active since Oct 2019
26 Jun 2020, 09:24
empty promises and inconvenience due to Miway's lack of service
Good day,
I am highly disgusted. Have been promised that my debit order for car insurance, will only be debitted from my bank account on the 1st of every month. Guess what: You blame my bank. And I have moved banks. Yet you still debit my account before you are allowed to. I will be gathering quotes and moving away from your business, as you are too lazy to provide any service at all. Too lazy to care about your clients. You make a lot of promises, and you insist on wasting time to phone me - Instead of just fixing your issues and the problems you create for me. It is just the one after the other, Miway. Remind me again, Why exactly, I should stay loyal to you and take all the incoveniences and financial hits with the bank - Because YOU cannot keep to your arrangements and promises with and to me???
Helpful (0)
Replies (4)0
Replies (4)
MiWay Insurance's replyOfficial
26 Jun 2020, 10:00Thank you for taking the time to share your feedback – this doesn’t sound right at all! Please be assured that we have escalated your query to the right team, who will look into what happened and get back to you with proper feedback as soon as possible. In the interim, please know that we are committed to delivering world-class service and to fixing things when they go wrong.
Best regards,
The MiWay Team
The MiWay Team
MiWay Insurance's reply26 Jun 2020, 10:00
Official
Thank you for taking the time to share your feedback – this doesn’t sound right at all! Please be assured that we have escalated your query to the right team, who will look into what happened and get back to you with proper feedback as soon as possible. In the interim, please know that we are committed to delivering world-class service and to fixing things when they go wrong.
Best regards,
The MiWay Team
The MiWay Team
FC
FZ C's updateReviewer Update
26 Jun 2020, 10:37Good Day, Miway,
Your promises do not mean a thing, if you cannot deliver on them.
Z
Your promises do not mean a thing, if you cannot deliver on them.
Z
FC
FZ C's update26 Jun 2020, 10:37
Reviewer Update
Good Day, Miway,
Your promises do not mean a thing, if you cannot deliver on them.
Z
Your promises do not mean a thing, if you cannot deliver on them.
Z
FC
FZ C's updateReviewer Update
30 Jun 2020, 12:30I have not received any confirmation or feedback from you, regarding your financial dept being too lax to keep to the agreed date or updating my banking details?
How are you an authorized financial provider while you do not deliver on your promises?
Hello Miway?
How are you an authorized financial provider while you do not deliver on your promises?
Hello Miway?
FC
FZ C's update30 Jun 2020, 12:30
Reviewer Update
I have not received any confirmation or feedback from you, regarding your financial dept being too lax to keep to the agreed date or updating my banking details?
How are you an authorized financial provider while you do not deliver on your promises?
Hello Miway?
How are you an authorized financial provider while you do not deliver on your promises?
Hello Miway?
FC
FZ C's updateReviewer Update
01 Jul 2020, 14:52Freya_Zoe C <***> | 2:46 PM (2 minutes ago)
|
to MiWay
Good Day, Miway.
Thabi Raphotho phoned me from your company at 7.20am this morning.
Asks me if it is a convenient time to talk.
Oh she can phone me back only in 72 hours if it isnt.
She almost threatens me and then informs me that I am insulting her,
by asking her repeatedly to please not interrupt me while I answer her questions.
Then rambles on again, inaudibly.
She almost threatens me and then informs me that I am insulting her,
by asking her repeatedly to please not interrupt me while I answer her questions.
Then rambles on again, inaudibly.
Then she does not understand that Miway is only allowed to debit my account on the 1st of ever month.
She does not understand that I do not approve random debits to go off my account.
Says she isn't sure why I only need my debits to go off on the first of every month.
As though everyone is a trust fund baby whom does not need to work for money.
Says she isn't sure why I only need my debits to go off on the first of every month.
As though everyone is a trust fund baby whom does not need to work for money.
Then she enquires about the account I prefer.
How do you do business?
You were supposed to deduct R140.00 Today,
for car insurance from the 24th to the 1st of every month.
And you are only allowed to debit my account on the 1st of every month.
So please forgive me, but you need to elaborate in full details;
What exactly has been updated?
Why has the difference of R140 not been debited from my account today?
So the below email has been sent to me.
The recording of this conversation has not been sent to me,
as per my request.
Nor was the difference of your mistake, debitted or corrected.
Nor did anyone elaborate what exactly "has been updated"
So the below email has been sent to me.
The recording of this conversation has not been sent to me,
as per my request.
Nor was the difference of your mistake, debitted or corrected.
Nor did anyone elaborate what exactly "has been updated"
"Policy number: ***2
Dear Ms Zoe Coetzee
We have updated your policy and hereby attach your revised Coversheet and other important documentation. It is important that you read and check these documents thoroughly to ensure that all the information is correct. "
Dear Ms Zoe Coetzee
We have updated your policy and hereby attach your revised Coversheet and other important documentation. It is important that you read and check these documents thoroughly to ensure that all the information is correct. "
FC
FZ C's update01 Jul 2020, 14:52
Reviewer Update
Freya_Zoe C <***> | 2:46 PM (2 minutes ago)
|
to MiWay
Good Day, Miway.
Thabi Raphotho phoned me from your company at 7.20am this morning.
Asks me if it is a convenient time to talk.
Oh she can phone me back only in 72 hours if it isnt.
She almost threatens me and then informs me that I am insulting her,
by asking her repeatedly to please not interrupt me while I answer her questions.
Then rambles on again, inaudibly.
She almost threatens me and then informs me that I am insulting her,
by asking her repeatedly to please not interrupt me while I answer her questions.
Then rambles on again, inaudibly.
Then she does not understand that Miway is only allowed to debit my account on the 1st of ever month.
She does not understand that I do not approve random debits to go off my account.
Says she isn't sure why I only need my debits to go off on the first of every month.
As though everyone is a trust fund baby whom does not need to work for money.
Says she isn't sure why I only need my debits to go off on the first of every month.
As though everyone is a trust fund baby whom does not need to work for money.
Then she enquires about the account I prefer.
How do you do business?
You were supposed to deduct R140.00 Today,
for car insurance from the 24th to the 1st of every month.
And you are only allowed to debit my account on the 1st of every month.
So please forgive me, but you need to elaborate in full details;
What exactly has been updated?
Why has the difference of R140 not been debited from my account today?
So the below email has been sent to me.
The recording of this conversation has not been sent to me,
as per my request.
Nor was the difference of your mistake, debitted or corrected.
Nor did anyone elaborate what exactly "has been updated"
So the below email has been sent to me.
The recording of this conversation has not been sent to me,
as per my request.
Nor was the difference of your mistake, debitted or corrected.
Nor did anyone elaborate what exactly "has been updated"
"Policy number: ***2
Dear Ms Zoe Coetzee
We have updated your policy and hereby attach your revised Coversheet and other important documentation. It is important that you read and check these documents thoroughly to ensure that all the information is correct. "
Dear Ms Zoe Coetzee
We have updated your policy and hereby attach your revised Coversheet and other important documentation. It is important that you read and check these documents thoroughly to ensure that all the information is correct. "