Empty Promises and bad communication

When I signed up with MiWay, a reward program was announced where the average of 3 months premiums would be paid back, as long as the process was done online.

I had issues with the online portal during the sign up, and called the call centre for assistance, They then couldnt assist for the online portal and completed the call over the phone.

Last week friday I phoned the call centre to enquire as to why I haven't received the reward. I was told I will get an SMS with a reference number, and feedback in 2 working days. I did not receive any feedback or communication, neither did I get a reference number.

I phoned through today and was told that because it was done over the phone and not online, it would not be paid out. Evfen after confirming that issues was experienced by me on the website on the phone recording.

The fact that you run a promotion that fishes people in to a portal that does not function, so that it can be completed online, is a **** and not fair at all. Secondly, the fact that I have to follow up on with MiWay everytime I have a question, is very off putting, and can only imagine what will happen during an emergency.

I will be leaving MiWay and take my business where I would be more appreciated.