MM
Mahlodi M
1 reviews | Active since Dec 2012
18 Jun 2018, 15:16
Empty Promises
I called MiWay on the 14th of May 2018 to discuss my rental that was coming to an end after I logged a claim (C969576) that took a long time to be finalised and approved, which was understandable given that YOU TAKE 14 WORKING DAYS TO DO YOUR INVESTIGATIONS AND APPROVE A CLAIM. I was not made aware of this and only took 10 days for car hire. I called the call centre and spoke to a Teamleader by the name of Keabetswe on ********** 645 referred by Olga who is in her and and was extremely rude and gave me the run around before she gave me details of her teamleader. Finally when I got through to Keabetswe she listened to my request and said she will call me after 30 minutes. i am still waiting for the call. All i wanted from her was to see if you cannot extend my rental as it takes more than 30 days to finalise a claim and additional time for the car to be repaired. I have a son that I need to fetch from daycare and now that I do not have a car we have to walk in the dark winter days in an unsafe neighborhood to get home. If i was made aware that it took such a long to to finalise a claim I would have defiantly made sure that I add additional days for car rental.
Helpful (0)
Replies (15)0
Replies (15)
MiWay Insurance's replyOfficial
18 Jun 2018, 15:41Thanks for bringing this to our attention. We'll get an agent to give you a call and assist you.
Best regards,
The MiWay Team
Best regards,
MiWay Insurance's reply18 Jun 2018, 15:41
Official
Thanks for bringing this to our attention. We'll get an agent to give you a call and assist you.
Best regards,
The MiWay Team
Best regards,
MM
Mahlodi M's updateReviewer Update
19 Jun 2018, 09:44Morning. Please be aware that someone from Miway tried to call me, the phone reng twice and dropped. They tried again and the same story. I might not be adding value as a client for you to treat me like this but note that I switched to Miway because of your attractive ads and now I am not sure about you anymore. Your customer service is failing you!
MM
Mahlodi M's update19 Jun 2018, 09:44
Reviewer Update
Morning. Please be aware that someone from Miway tried to call me, the phone reng twice and dropped. They tried again and the same story. I might not be adding value as a client for you to treat me like this but note that I switched to Miway because of your attractive ads and now I am not sure about you anymore. Your customer service is failing you!
MiWay Insurance's replyOfficial
20 Jun 2018, 09:30We have passed your message on and someone will be in touch to assist you.
Kind regards,
The MiWay Team
Best regards,
MiWay Insurance's reply20 Jun 2018, 09:30
Official
We have passed your message on and someone will be in touch to assist you.
Kind regards,
The MiWay Team
Best regards,
MiWay Insurance's replyOfficial
22 Jun 2018, 12:32Thank you for taking the time out to write to us - we are sorry to hear that you feel let-down. We believe that Faizel has since given you a call to discuss your concerns in more detail.
Please don’t hesitate to give us a call should you need anything else.
Kind regards,
The MiWay Team
Best regards,
MiWay Insurance's reply22 Jun 2018, 12:32
Official
Thank you for taking the time out to write to us - we are sorry to hear that you feel let-down. We believe that Faizel has since given you a call to discuss your concerns in more detail.
Please don’t hesitate to give us a call should you need anything else.
Kind regards,
The MiWay Team
Best regards,
MM
Mahlodi M's updateReviewer Update
22 Jun 2018, 13:55I was really let down as a client by MIWAY. I am very grateful though that your partner DENMAR AUTO WESTRAND was able to hear my concerns and offer me a courtesy vehicle for free up until my car is fixed. They are the reason I will still keep my insurance with you however the way my query was handled was not a good experience. I give DENMAR 5 stars instead.
MM
Mahlodi M's update22 Jun 2018, 13:55
Reviewer Update
I was really let down as a client by MIWAY. I am very grateful though that your partner DENMAR AUTO WESTRAND was able to hear my concerns and offer me a courtesy vehicle for free up until my car is fixed. They are the reason I will still keep my insurance with you however the way my query was handled was not a good experience. I give DENMAR 5 stars instead.
MM
Mahlodi M's updateReviewer Update
22 Jun 2018, 13:55I was really let down as a client by MIWAY. I am very grateful though that your partner DENMAR AUTO WESTRAND was able to hear my concerns and offer me a courtesy vehicle for free up until my car is fixed. They are the reason I will still keep my insurance with you however the way my query was handled was not a good experience. I give DENMAR 5 stars instead (Jessica in particular)
MM
Mahlodi M's update22 Jun 2018, 13:55
Reviewer Update
I was really let down as a client by MIWAY. I am very grateful though that your partner DENMAR AUTO WESTRAND was able to hear my concerns and offer me a courtesy vehicle for free up until my car is fixed. They are the reason I will still keep my insurance with you however the way my query was handled was not a good experience. I give DENMAR 5 stars instead (Jessica in particular)
MM
Mahlodi M's updateReviewer Update
22 Jun 2018, 13:55I was really let down as a client by MIWAY. I am very grateful though that your partner DENMAR AUTO WESTRAND was able to hear my concerns and offer me a courtesy vehicle for free up until my car is fixed. They are the reason I will still keep my insurance with you however the way my query was handled was not a good experience. I give DENMAR 5 stars instead (Jessica in particular)
MM
Mahlodi M's update22 Jun 2018, 13:55
Reviewer Update
I was really let down as a client by MIWAY. I am very grateful though that your partner DENMAR AUTO WESTRAND was able to hear my concerns and offer me a courtesy vehicle for free up until my car is fixed. They are the reason I will still keep my insurance with you however the way my query was handled was not a good experience. I give DENMAR 5 stars instead (Jessica in particular)
MM
Mahlodi M's updateReviewer Update
22 Jun 2018, 13:55I was really let down as a client by MIWAY. I am very grateful though that your partner DENMAR AUTO WESTRAND was able to hear my concerns and offer me a courtesy vehicle for free up until my car is fixed. They are the reason I will still keep my insurance with you however the way my query was handled was not a good experience. I give DENMAR 5 stars instead (Jessica in particular)
MM
Mahlodi M's update22 Jun 2018, 13:55
Reviewer Update
I was really let down as a client by MIWAY. I am very grateful though that your partner DENMAR AUTO WESTRAND was able to hear my concerns and offer me a courtesy vehicle for free up until my car is fixed. They are the reason I will still keep my insurance with you however the way my query was handled was not a good experience. I give DENMAR 5 stars instead (Jessica in particular)
MM
Mahlodi M's updateReviewer Update
22 Jun 2018, 13:56I was really let down as a client by MIWAY. I am very grateful though that your partner DENMAR AUTO WESTRAND was able to hear my concerns and offer me a courtesy vehicle for free up until my car is fixed. They are the reason I will still keep my insurance with you however the way my query was handled was not a good experience. I give DENMAR 5 stars instead (Jessica in particular)
MM
Mahlodi M's update22 Jun 2018, 13:56
Reviewer Update
I was really let down as a client by MIWAY. I am very grateful though that your partner DENMAR AUTO WESTRAND was able to hear my concerns and offer me a courtesy vehicle for free up until my car is fixed. They are the reason I will still keep my insurance with you however the way my query was handled was not a good experience. I give DENMAR 5 stars instead (Jessica in particular)
MM
Mahlodi M's updateReviewer Update
22 Jun 2018, 13:56I was really let down as a client by MIWAY. I am very grateful though that your partner DENMAR AUTO WESTRAND was able to hear my concerns and offer me a courtesy vehicle for free up until my car is fixed. They are the reason I will still keep my insurance with you however the way my query was handled was not a good experience. I give DENMAR 5 stars instead (Jessica in particular)
MM
Mahlodi M's update22 Jun 2018, 13:56
Reviewer Update
I was really let down as a client by MIWAY. I am very grateful though that your partner DENMAR AUTO WESTRAND was able to hear my concerns and offer me a courtesy vehicle for free up until my car is fixed. They are the reason I will still keep my insurance with you however the way my query was handled was not a good experience. I give DENMAR 5 stars instead (Jessica in particular)
MM
Mahlodi M's updateReviewer Update
22 Jun 2018, 13:56I was really let down as a client by MIWAY. I am very grateful though that your partner DENMAR AUTO WESTRAND was able to hear my concerns and offer me a courtesy vehicle for free up until my car is fixed. They are the reason I will still keep my insurance with you however the way my query was handled was not a good experience. I give DENMAR 5 stars instead (Jessica in particular)
MM
Mahlodi M's update22 Jun 2018, 13:56
Reviewer Update
I was really let down as a client by MIWAY. I am very grateful though that your partner DENMAR AUTO WESTRAND was able to hear my concerns and offer me a courtesy vehicle for free up until my car is fixed. They are the reason I will still keep my insurance with you however the way my query was handled was not a good experience. I give DENMAR 5 stars instead (Jessica in particular)
MM
Mahlodi M's updateReviewer Update
22 Jun 2018, 13:56I was really let down as a client by MIWAY. I am very grateful though that your partner DENMAR AUTO WESTRAND was able to hear my concerns and offer me a courtesy vehicle for free up until my car is fixed. They are the reason I will still keep my insurance with you however the way my query was handled was not a good experience. I give DENMAR 5 stars instead (Jessica in particular)
MM
Mahlodi M's update22 Jun 2018, 13:56
Reviewer Update
I was really let down as a client by MIWAY. I am very grateful though that your partner DENMAR AUTO WESTRAND was able to hear my concerns and offer me a courtesy vehicle for free up until my car is fixed. They are the reason I will still keep my insurance with you however the way my query was handled was not a good experience. I give DENMAR 5 stars instead (Jessica in particular)
MM
Mahlodi M's updateReviewer Update
22 Jun 2018, 13:56I was really let down as a client by MIWAY. I am very grateful though that your partner DENMAR AUTO WESTRAND was able to hear my concerns and offer me a courtesy vehicle for free up until my car is fixed. They are the reason I will still keep my insurance with you however the way my query was handled was not a good experience. I give DENMAR 5 stars instead (Jessica in particular)
MM
Mahlodi M's update22 Jun 2018, 13:56
Reviewer Update
I was really let down as a client by MIWAY. I am very grateful though that your partner DENMAR AUTO WESTRAND was able to hear my concerns and offer me a courtesy vehicle for free up until my car is fixed. They are the reason I will still keep my insurance with you however the way my query was handled was not a good experience. I give DENMAR 5 stars instead (Jessica in particular)
MM
Mahlodi M's updateReviewer Update
22 Jun 2018, 13:56I was really let down as a client by MIWAY. I am very grateful though that your partner DENMAR AUTO WESTRAND was able to hear my concerns and offer me a courtesy vehicle for free up until my car is fixed. They are the reason I will still keep my insurance with you however the way my query was handled was not a good experience. I give DENMAR 5 stars instead (Jessica in particular)
MM
Mahlodi M's update22 Jun 2018, 13:56
Reviewer Update
I was really let down as a client by MIWAY. I am very grateful though that your partner DENMAR AUTO WESTRAND was able to hear my concerns and offer me a courtesy vehicle for free up until my car is fixed. They are the reason I will still keep my insurance with you however the way my query was handled was not a good experience. I give DENMAR 5 stars instead (Jessica in particular)
MiWay Insurance's replyOfficial
22 Jun 2018, 16:00We are truly sorry that you feel this way - thanks for the feedback! Please be assured that we take it very seriously.
Kind regards,
The MiWay Team
Best regards,
MiWay Insurance's reply22 Jun 2018, 16:00
Official
We are truly sorry that you feel this way - thanks for the feedback! Please be assured that we take it very seriously.
Kind regards,
The MiWay Team
Best regards,