Emails confirming a policy I never even quote for

Please explain to me why send emails to confirm a policy that I did not quote for firstly not to mention agreeing to it. And it's also not the same product that you guys called me to give me a quote on in the past 2weeks.there was also not a mention of a "life"policy that comes with or after the quote for car insurance.what is this miway and do you do this ,is it a thing,why??