Eight days later? What claims department?!

It’s exactly 8 days since my initial contact with MiWay when I had a tyre burst, and the so-called assistance received remains with “claims department will be contact”. I’ve lost count how many times I’ve contacted MiWay. Makes me wonder if such a department exists really 🤷🏽♀️ I guess I shouldn’t be surprised, it took over 4 months to fix my husband’s car and there was no update communication. Pity he was adamant to give this insurance a chance.