Efficient Service (With Room For Improvement)

I got stuck in the mud with my Polo Vivo while driving to my Grandma’s house. My car couldn’t start. I reported the incident on MiWay’s App but I didn’t get called back as quickly as I expected. So I called their call centre to report the incident. There was no option to immediately report an incident, which was disheartening. However, when I finally got to speak to the agent, I received wonderful service and within an hour and half, I was pulled out of my muddy situation and drove back home. MiWay’s incident reporting system has room for improvement but it definitely does get the job done. I’m happy.