EFFICIENT CLAIM PROCESS

Just would like to acknowledge how speedily and effectively MiWay dealt with my claim. My washing machine had failed for quite a while before I put in my claim because of negative experiences I had with my previous insurance company.

When I put in my claim Obakeng Baloyi, a Claims Representative was assigned to my case and he got in touch with me in no time. He sent through an assessment company. They tested the machine on-site, they did not have to take it to some workshop. By the time they left, I knew exactly what had caused the machine to fail.

After a day or two, Obakeng called to give me the outcome of my claim. It had been approved and they would be replacing the machine with a brand new one. I was given 3 options of service providers and ways o handle the access. I was also given a complimentary voucher for the value of R297 towards washing powder.