****ed

I am ****ed at the service received from you consultants with regards to one of your insurers that drove into my vehicle and admitted to the police officer that he was at fault. The incident took place 06 September 2020 we are now at 17 November 2020 and my husband just received an email stating that they closed the case because your insurer says he was not at fault. We have all the necessary documents required and my car is still damaged with costs amounting to +- R25 000. I need this case reopened and seen to asap or i will definitely be taking further steps as i cannot be told to get 2X qoutes that i needed to pay for and then just get told your client says "he was not at fault". I DONT WANT TO WAIT LONGER THAT 24HOURS FOR A SOLUTION AS MY CAR NEEDS FIXING IMMEDIATELY.