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colettevanheerden C

1 reviews | Active since Jul 2016

04 Jun 2021, 11:15

Easy to join. Easy to be held accountable for MiWay/Netstar error. Easy to leave. Bye MiWay.

Easy getting signed up with them. Unfortunately then when lack of comms between MiWay and Netstar takes place, the client is the one that must pay for other's mistakes. So sorry MiWay, but then you lose me as a client. Then poor service in the form of slow responses and no replies. Silver lining was Thabani, who at least made the exit and cancellation of my policy (that never got off the ground) easy and gracious. Thank you Thabani for your help with leaving MiWay.

Sorry MiWay, but FFW still retains my customer loyalty due to your less than quality communications.

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Replies (1)
MiWay Insurance
MiWay Insurance's reply04 Jun 2021, 12:07
Official
Thanks for taking the time to write to us and for the positive feedback for Thabani! We're so sorry to hear about your frustrating experience and we can assure you that this is not the MiWay way. We wish you all the best. 
 
Best regards,
The MiWay Team