JR
Josephine R

1 reviews | Active since May 2012

27 Jul 2015, 09:36

Early debiting from bank account

This is the 2nd time in 3months whereby Miway went into my bank account without authority and debited it before payment is due date. Surely this is ********* business pactice since they had nil authority to do so, especially since they did not even confirm my pay date. How many other customers is this happening to. In May my payday was on a Monday and they took the money on a Saturday. This month my payday was on Saturday and they went in on Friday. Well, they leave me with no option but to find insurance for four cars and household elsewhere.

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Replies (1)
MiWay Insurance
MiWay Insurance's reply02 Oct 2015, 17:05
Official
Hello JosieLeRoux,

Please accept our sincere apology for not getting things right initially and for any hassles we have caused you. Please be assured that this is not the MiWay way of doing things! Innocentia has since been in touch to make sure you have been assisted with the debit order issue on your policy, and to resolve the problem once and for all!

Thanks for giving us another chance rectify our mistake and please be assured of our commitment to always deliver awesome service!

Kind regards,
The MiWay Team