PJ
Phoebe J

1 reviews | Active since Jan 2018

25 Jan 2018, 07:12

Early debit order

Since last year September, MiWay has taken a debit order a week before the authorized date. Usually on the 22-25 when the debit order is authorized for the end of every month. I was given a weak explanation about a system due to a previous non payment. I was assure this will be resolved in November. No resolution. It happened again in December and again today (25/01/2018).

Miway is irresponsible and does not listen to clients.

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Replies (2)
MiWay Insurance
MiWay Insurance's reply25 Jan 2018, 08:03
Official

We are so sorry for upsetting you on more than one occasion! Please accept our sincere apology for not getting things right and for any hassles we have caused you. An agent will be in contact with you shortly to discuss your concerns.

Best regards,
The MiWay Team

Best regards,

MiWay Insurance
MiWay Insurance's reply25 Jan 2018, 13:11
Official

We’re sorry to hear of the hassles you’ve experienced over the last few months.

We believe that Catherine has previously explained why your debits took place on the days that they did, and we’re happy to hear that Inno has since been in touch to re-explain and set your mind at ease.

We’re here to help should you need any further assistance – simply give us a shout!

Kind regards,
The MiWay Team

Best regards,