SM
SIbusiso M

1 reviews | Active since Mar 2010

21 Dec 2020, 13:54

Early Debit on my account

Miway debited my account 1 day before the agreed debit order date.

Their policy document states the debit will go off the working day before or after if the agreed debit order date is a Sunday.

According to the consultant, Saturday is a working day for debit orders, but who or what needs to service the debit order before my pay day.

My debit order date was on Sunday in September, but the debit order went through on Monday.

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Replies (1)
MiWay Insurance
MiWay Insurance's reply21 Dec 2020, 15:46
Official
We appreciate your feedback and we are so sorry to hear of the hassles you’ve experienced. Your feedback has been escalated to the right team and someone will be in touch shortly.  Best regards, The MiWay Team